Insurance
Insurance companies require real-time on-line data and document solutions for agents and customers with no changes to existing applications. Xenos provides solutions for data integration, ACORD forms management, guaranteed issue, EOB statements on-line and content management.
Bright Grey
Problem: Automate the production of personalized customer communications, such as quotations, policy documents and medical reports.
Xenos Solution: Simplifies the process of creating personalized and tailored documents. Integrates seamlessly with the Policy Administration System to extract information from the document database applying predetermined business rules to build a personalized document for each customer.
Xenos Product: Document Sciences Autograph
Benefit: Creates and manages high volumes of complex and diverse documents quickly, efficiently and accurately. Produces high quality print-based communications, meeting internal needs and customer expectations for feature-rich personalised documents.
Fireman’s Fund Insurance
"Implementing Xenos d2e was minimally invasive and didn’t require drastic customization, whereas other vendors were unable to satisfy our needs without large-scale infrastructure change." Douglas Ackerman, Lead Systems Engineer, Fireman’s Fund Insurance
Problem: Web-enable policy-creation practices for independent agents while simultaneously reducing expenses associated with old processes. Reduce delay times associated with printing policy statements with endorsements and mailing them to agents. No changes to legacy systems.
Xenos Solution: Transforms and repurposes insurance policy statements by creating electronic versions for on-line access by agents.
Xenos Product: Xenos d2e Platform
Benefit: Save $640,000 in printing costs in the first year. Increased business by making it easier for agents to write new policies for agents to do business with, regardless of their location. Legacy system preservation.
Grinnell Mutual Reinsurance Company
Problem: Decrease the unacceptable loss of business due to delays between insurance policy application and approval.
Xenos Solution: Generates completed policies in real-time while the customer is still with the agent. Captures customer application data, feeds this data to the risk and approval applications, receives a response, creates a completed policy in PDF format and transmits the policy to the agent in real time.
Xenos Product: Xenos terminalONE
Benefit: Compete with other insurance companies that support real-time policy approvals.
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ING Reliastar
Problem: Transform over 3 million printed pages of customer correspondence a year to electronic content for customer service representatives (CSRs) to access.
Xenos Solution: Enables a FileNet Report Manager system to handle transformation and indexing of Xerox Metacode documents.
Document Formats: Xerox Metacode to TIFF.
Xenos Product: Xenos d2e Platform
Benefit: Saves US$143,000 per year by not printing, scanning, indexing and filing 3 million pages. Provides centralized access to electronic documents. Improves the efficiency of customer relationship management processes.