Telecommunications
eircom
"Since choosing Xenos to implement its technology into our online bill viewing, enquiry and analysis service in 2000, we have continued to work closely with their Professional Services Team. They have been instrumental in enabling us to provide bill viewing and enquiry for every customer through our easy-to-use self-service portal. Ensuring customers receive an authentic image of the original paper bill that is consistent with the EIRCOM brand, has ultimately helped to maintain our reputation as a customer-centric company. " Kevin Butler, Systems Analyst at EIRCOM
Problem: Provide Web access to customer bills, extending a Broadvision eCRM system.
Xenos Solution: Creates electronic versions of customer bills, indexes them and stores them in an IBM Infoprint archive.
Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos d2e Platform
Benefit: Improves customer service. Reduces printing costs.