Europe
Financial Services
Xenos' claims correspondence solution provides an effective way of addressing key customer demands.
Customers demand better service, more attention and immediate response. Real-time,
interactive correspondence is the key to meeting and exceeding these expectations.
Customer Service Representatives (CSR) can generate a customised letter in real time
using a thin client Web interface. This can be automatically routed for review, approval and delivery.
- Rapidly select from pre-approved document templates (created in Microsoft Word).
- Respond with both real-time and high volume batch customised correspondence.
- Easy data access from front office systems - CRM, ECM, claims applications.
- Edit on-the-fly and route for automatic approval - all in real time.
- Protect brand identity with consistent, corporate appearance.
- Publish content for print, deliver it to a web browser, or send it by email.
- Approve denial and cancellation letters on screen - all in real time.
For more information;
e-mail: sales@xenos.com
Telephone: +44 (1932) 236908 or +44 (1932) 236900
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