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Select an industry to read customer success stories in that sector
Banking | Financial Services | Government | Healthcare | Insurance | Manufacturing | Not For Profits
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Read about some more Customer Successes
Banking
Banks require fast, simple, on-line solutions to grow their businesses by responding to competitive challenges while enhancing the customer experience.
Xenos provides data and document solutions for ECM systems access, consolidation and secure eStatement presentment, enabling regulatory compliance and real-time mortgage approvals.
Major Regional US Bank
Problem: Eliminate the need to insert cancelled checks into the envelope that contains customer monthly statements, replacing them with check images.
Xenos Solution: Processes customer statements, retrieves and repurposes check images, stored in an NCR Image Mark archive, and inserts them directly into each customer’s checking statement.
Xenos Product: Xenos d2e Vision
Benefit: Eliminates the cost and errors associated with the physical handling of checks - sorting, collating, and stuffing into correct envelope. Eliminates the need for expensive mail insertion hardware.
Major Canadian Bank
Problem: Electronic access to Income Tax statements for Customer Service Representatives (CSR).
Xenos Solution: Loads and indexes income tax statements in Xerox printer format into the existing statement archiving system, IBM OnDemand. For loading, indexes, repurposes and transforms tax statements into the format required by IBM OnDemand. For retrieval, dynamically transforms the requested statement(s) from the IBM OnDemand format into Adobe PDF, which can be viewed from a Web browser.
Document Formats: Xerox Metacode to IBM AFP, IBM AFP to PDF.
Xenos Product: Xenos d2e Platform
Benefit: Improves CSR productivity and increases the level of customer service satisfaction. Increases the value of the investment that the bank made in their IBM OnDemand Electronic Content Management system.
Major US Bank
Problem: Customers have asked for their statements to be put on a CD in PDF format.
Xenos Solution: Transforms customer statements to PDF.
Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos d2e Vision
Benefit: Retains commercial customers. Reduces printing costs.
Banque et Caisse d'Epargne de l'Etat (BCEE)
Problem: Migrate all archived documents from an existing legacy Report Management system to a modern ECM solution.
Xenos Solution: Transforms, repurposes and migrates all reports, while building indexes based on complex business rules. Migrates documents from EiStream COLD repository to IRIS RM5 Document Management system based on EMC Documentum.
Xenos Product: Xenos d2e Vision
Benefit: Flexible ECM system for web, documents, digital assets, collaborative content and fixed content. Reduces costs.
Click here for a Press Release
Major US Bank
Problem: Multiple disparate archives inherited through multiple mergers and acquisitions could not provide a single point of contact to access customer statements. Remove dependency on outsourced statement archiving. Required transformation time of less than 500 ms, 40 sustained transactions per second with 3,000 transactions in a 4 hour window.
Xenos Solution: Migrates high volumes (2,000,000) of documents for archive loading. High performance dynamic transformation for web presentment in PNG, PDF and HTML formats. Exceeds their requirements by loading 2,500,000 pages per hour Sustained 40 transactions per second with average response time of less than 200 ms per page, processing 1,500,000 transactions in a 4 hour window.
Document Formats: IBM AFP to Adobe PDF
Xenos Product: Xenos d2e Vision
Benefit: Consolidates incompatible archives into a single Oracle archive. Streamlines operations by providing one access point to electronic documents.
Financial Services
Financial Services require fast, simple, on-line solutions to grow their businesses by responding to competitive challenges while enhancing the customer experience.
Xenos provides data and document solutions for ECM systems access, consolidation and secure eStatement presentment, enabling regulatory compliance and real-time mortgage approvals.
Major US Mortgage Lender
Problem: Increase customer retention where customers continually seek better mortgage offers from competitors.
Xenos Solution: Prepares competitive, personalized offer well before mortgage expires and includes offer in regular customer statement.
Xenos Product: Xenos d2e Vision
Benefit: Converts existing customer base into a captive pool of high value prospects for new offerings. Efficient image handling reduces archive storage by 90%.
Major US Financial Services Firm
Problem: Support Web viewing of customer brokerage statements, trading confirms and 1099s.
Xenos Solution: Transforms statements into a web-presentable PDF format and indexes them for storage in Mobius ViewDirect ECM archive.
Document Formats: Xerox Metacode to Adobe PDF.
Xenos Product: Xenos infoWEB
Benefit: Adds value to existing archiving system with no disruption.
St. James's Place
Problem: Improve customer service to the high net worth customers of this major UK financial wealth management company by creating personalized branded customer correspondence. Eliminate the printing and mailing of monthly commission statements to 1,300 Independent Financial Advisors.
Xenos Solution: Create high volume, personalised branded customer communications with Document Sciences’ xPression® document composition software suite. Present commission statements for on-line presentment with Xenos infoWEB.
Xenos Products: Document Sciences’ xPression® implemented by Xenos. Xenos infoWEB.
Benefit: Increases the value to the client by presenting customer information with a highly readable graphical design. Eliminates the high annual cost of printing and mailing monthly customer statements to Independent Financial Advisors, while improving service. Enables IFAs to export statement information to use in their own reports.
Government
Governments are seeking solutions that preserve existing IT infrastructures and avoid the need for costly custom programming or system upgrades. The present economic climate is putting more pressure on governments to enhance productivity while controlling costs. IT departments must do more with less and continue to extract value from existing investments.
Xenos government solutions have a rapid return on investment and allow governments to distribute information to employees so they can make informed decisions, respond quickly and provide exceptional service to their constituents.
Direction Générale de la Comptabilité Publique/ Director General for Public Accounts Office (DGCP)
Problem: Establish a single centralized production center to reduce costs with web presentment of federal tax statements. Integrate with scheduling system. Outperform an existing product, which handled 100,000 pages per day.
Xenos Solution: Reduces paper by 32%, approximately 10,000,000 pages per year. Processes 2,000,000 pages per day, well beyond their performance requirements and expectations.
Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos d2e Platform
Benefit: Exceeds their performance requirements. Reduces paper usage. High quality PDF document fidelity. Easy integration into their production system.
NAV, the Norwegian Labour and Welfare Organisation
Problem: Replace the expensive point to point network that connected doctors and pharmacies to NAV with the Internet, using ebXML, an accepted world wide standard.
Xenos Solution: Messaging solution based on the ebXML standard securely transports and validates incoming and outgoing prescription data in real-time.
Xenos Product: Xenos terminalONE
Benefit: Highly cost effective, secure Internet communication with pharmacies and NAV. Provides the foundation for the future secure delivery of other healthcare data.
Click here for a Press Release
Tioga County of New York
Problem: Reduce the manual processing of purchase orders, especially when budgets are tight and services need to be added.
Xenos Solution: Automates the processing of purchase orders using
e-forms.Integrates with existing Tioga County applications.Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos infoWEB
Benefit: Eliminates manual processes. Improves service delivery. Reduces costs.
Click here for a Press Release
Healthcare
Healthcare providers need to automate manual processes, transition from paper to electronic records and share data among hospitals, doctors, pharmacies, labs and governments, while guaranteeing patient privacy and confidentiality.
Xenos provides solutions that remove paper from healthcare processes, enable the exchange of electronic healthcare records between incompatible applications and securely transmit such records over the Internet using ebXML open standards.
Grey Bruce Health Services
Problem: Provide quicker access to patient information such as radiology reports at regional clinics.
Xenos Solution: Captures patient health records directly from the Cerner hospital application, transforms and sends this information electronically in real time to regional clinics.
Xenos Product: Xenos terminalONE
Benefit: Eliminate the manual time and effort required to print, mail, email or fax patient information from the hospital to regional clinics.
Click here for a Press Release
Click here for an article in Canadian Healthcare Technology magazine
Insurance
Insurance companies require real-time on-line data and document solutions for agents and customers with no changes to existing applications. Xenos provides solutions for data integration, ACORD forms management, guaranteed issue, EOB statements on-line and content management.
Bright Grey
Problem: Automate the production of personalized customer communications, such as quotations, policy documents and medical reports.
Xenos Solution: Simplifies the process of creating personalized and tailored documents. Integrates seamlessly with the Policy Administration System to extract information from the document database applying predetermined business rules to build a personalized document for each customer.
Xenos Product: Document Sciences Autograph
Benefit: Creates and manages high volumes of complex and diverse documents quickly, efficiently and accurately. Produces high quality print-based communications, meeting internal needs and customer expectations for feature-rich personalised documents.
Fireman’s Fund Insurance
"Implementing Xenos d2e was minimally invasive and didn’t require drastic customization, whereas other vendors were unable to satisfy our needs without large-scale infrastructure change." Douglas Ackerman, Lead Systems Engineer, Fireman’s Fund Insurance
Problem: Web-enable policy-creation practices for independent agents while simultaneously reducing expenses associated with old processes. Reduce delay times associated with printing policy statements with endorsements and mailing them to agents. No changes to legacy systems.
Xenos Solution: Transforms and repurposes insurance policy statements by creating electronic versions for on-line access by agents.
Xenos Product: Xenos d2e Platform
Benefit: Save $640,000 in printing costs in the first year. Increased business by making it easier for agents to write new policies for agents to do business with, regardless of their location. Legacy system preservation.
Grinnell Mutual Reinsurance Company
Problem: Decrease the unacceptable loss of business due to delays between insurance policy application and approval.
Xenos Solution: Generates completed policies in real-time while the customer is still with the agent. Captures customer application data, feeds this data to the risk and approval applications, receives a response, creates a completed policy in PDF format and transmits the policy to the agent in real time.
Xenos Product: Xenos terminalONE
Benefit: Compete with other insurance companies that support real-time policy approvals.
Click here for a Press Release
Healthcare Insurance Company
Problem: Unable to view AFP printed documents within the enterprise.
Xenos Solution: Transforms AFP documents into PDF format for storage in a FileNet repository.
Document Formats: IBM AFP to Adobe PDFXenos Product: Xenos d2e Platform
Benefit: Serves internal and external customers efficiently. Improves staff productivity. Quick time to market. Flexibility, ease of use.
Click here for a Press Release
Major US Life Insurance Firm
Problem: Web viewing of insurance policies.
Xenos Solution: Transforms and indexes electronic documents for storage in IBM DB2.
Document Formats: Xerox Metacode to Adobe PDF.
Xenos Product: Xenos d2e Vision
Benefit: Web access to encrypted, personalized policies. Fits Java environment. Ease of development and adding new applications. Extensible, multi-threading to handle increases in web transaction volume. Encryption for security, Bookmarking for navigation.
Major US Automobile Insurance Firm
Problem: Required print stream transformation for ECM archiving, after migrating from a legacy report distribution system (IBM IDARS) and a home-grown legacy archiving system to a Systemware ECM system.
Xenos Solution: Transforms, indexes and loads documents into the Systemware ECM system for web-based viewing. Handles high volumes - 500,000 pages per day.
Document Formats: Xerox Metacode to Adobe PDF.
Xenos Product: Xenos d2e Vision
Benefit: Replaces legacy archiving systems with best of breed ECM system. Easy integration into the new ECM environment with no changes to applications.
US Insurance Firm
Problem: Reduce the document development cycle time by eliminating the wait for the printing and delivery of document proofs.
Xenos Solution: Delivers document proofs immediately in real time. Used to review legal documents to ensure they meet compliance and regulatory requirements. Creating archive copies of printed forms.
Xenos Product: Xenos d2e Platform
Benefit: Reduce document development time. Improve programmer productivity.
Major Norwegian Insurance Firm
Problem: Provide customers with Web access to their insurance policies.
Xenos Solution: Transforms, indexes and loads electronic documents into IBM Content Manager OnDemand for Web access.
Xenos Product: Xenos d2e Platform
Benefit: Customers can view a list of all their policies, a summary of each policy and policy details.
ING Reliastar
Problem: Transform over 3 million printed pages of customer correspondence a year to electronic content for customer service representatives (CSRs) to access.
Xenos Solution: Enables a FileNet Report Manager system to handle transformation and indexing of Xerox Metacode documents.
Document Formats: Xerox Metacode to TIFF.
Xenos Product: Xenos d2e Platform
Benefit: Saves US$143,000 per year by not printing, scanning, indexing and filing 3 million pages. Provides centralized access to electronic documents. Improves the efficiency of customer relationship management processes.
Major US Life Insurance Firm A
Problem: Reduce the $1,000,000 cost of mailing hard copies to agents and brokers.
Xenos Solution: Integrates with IBM Content Manager OnDemand, creates electronic versions of documents for web access by agents and brokers.
Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos d2e Platform
Benefit: Significant reduction in mailing costs.
Major Swiss Insurance Firm
Problem: Automate the faxing of documents.
Xenos Solution: Integrates with Zetafax software for fax distribution, by transforming documents into the required formats.
Xenos Product: Xenos d2e Platform
Benefit: Automate the faxing of documents. Leverage the existing fax distribution software investment.
Major US Life Insurance Firm B
Problem: Comply with HIPAA privacy and security regulations. Eliminate the need to print and scan documents for loading into a document repository.
Xenos Solution: Transforms documents into electronic formats.
Xenos Product: Xenos d2e Platform
Benefit: Complies with security provisions of HIPAA by replacing paper documents with electronic documents. Reduces the time to create electronic documents from one week to overnight. Retains all customer correspondence in an electronic format for easy access.
Scottish Insurance Firm A
Problem: Provide a document proofing capability for remote developers.
Xenos Solution: Creates electronic version of documents for remote developers.
Document Formats: Xerox Metacode to Adobe PDF
Xenos Product: Xenos d2e Platform
Benefit: Document developers can check their work in minutes rather than hours. Remove the need to print a newly created document on a production printer for proofing. This was extremely time consuming and frustrating for the developers.
Scottish Insurance Firm B
Problem: To make life and pensions quotations in paper format available electronically.
Xenos Solution: Produces electronic version of documents for on-line access.
Document Formats: HP PCL to Adobe PDF
Xenos Product: Xenos d2e Platform
Benefit: Improves customer service.
Manufacturing
Manufacturing companies using EDI need to accept and send data in a variety of non-standard formats between partners and customers.
Xenos provides solutions that enable business agility with high-performance transformation and intelligent routing of data over the Internet from external sources to internal IT applications.
National Industrial Concepts (NIC)
Problem: Eliminate manual re keying and time-consuming validation of EDI data for use by an ERP system.
Xenos Solution: Detects and captures transaction data, translates it into required formats, then routes and loads the data into the ERP system. Alerts staff in the event of data errors.
Xenos Product: Xenos terminalONE
Benefit: Accelerates and enhances accuracy of transaction processing while significantly reducing labor costs.
Click here for a Press Release
Not For Profits
National Trust
Problem: Reduce the time required to repurpose PDF documents stored in an Oracle database for high-volume, high speed volume printing to 3.5 million members.
Xenos Solution: Automate the high speed transformation of PDF documents generated in Oracle to IBM’s AFP format for high volume print and mail fulfillment by its third party business processing partner, Vertex. Xenos d2e Vision receives PDF output sent by Oracle via SFTP (Secure File Transfer Protocol), processes the file(s), converts the incoming PDF to AFP along with additional index values (such as stationary type or channel) in the output. The AFP is written to an output directory where a subsequent SFTP process picks it up and transfers it to the print process server at Vertex
Xenos Product: Xenos d2e Vision
Benefit: Xenos d2e Vision is a crucial part of realising the wider investment that the National Trust has made in Oracle to improve the communications process with its members and the customer service it delivers. The Oracle application suite can only output documents in electronic presentation formats such as PDF. As majority of its members still rely on receiving the Trust’s correspondence in paper form, without the Xenos component of its new output architecture, the Trust would not be able to realise the financial benefits of outsourcing its print and fulfillment processes. The Xenos d2e solution plays a crucial part in ensuring the timely dispatch of the Trust’s Membership documents, Promotional literature and Customer Service communications and is a key part of their ability to deliver a ‘business as usual’ service to their members.
Retail
Retailers have agreements with thousands of suppliers, ranging from smaller cottage-industry suppliers to large multi-nationals. Traditionally these business to business relations have been managed with printed invoices, orders and other documents. Retailers with many outlets have been using documents to control and communicate between each branch and head office administration services.
Xenos retail solutions automate manual processes which improve communications flows between retailers, their suppliers and outlets. These solutions are flexible enough to deal with suppliers from small to large multi-nationals. Migrating from paper-based communications to business-to-business portals results in significant cost-savings and improved productivity for retailers, suppliers and outlets.
Food Retailer
Problem: Reduce processing errors and processing delays as a result of manually entering tens of thousands of transactions received by fax, email and paper.
Xenos Solution: Automatically captures transaction data and reformats it for each computer application.
Xenos Product: Xenos terminalONE
Benefit: £10.5 Million saving estimated in overall transaction costs annually. Reduces processing errors. Reduces processing delays. Exchange data between incompatible applications and trading partners.
Service Bureau
Service Bureaus and Direct Marketing companies need to streamline and speed up the process of providing their customers with document proofs and getting final approvals.
Xenos provides solutions to change the proofing process from paper-based to electronic, reducing cycle time from weeks to days.
Dregis (Dresdner Global IT Services)
Problem: Needed to create electronic documents.
Xenos Solution: Supports both archiving and reprinting applications.
Xenos Product: Xenos d2e Platform
Benefit: New offers that can be provided to other clients, other than just internally to Dresdner Bank.
Johnson & Quin
Problem: Reduce the document approval cycle by eliminating the printing and mailing of document proofs to clients.
Xenos Solution: Generates electronic pre-production proofs of documents for client review. Produces PDF proofs that are nearly identical to the look and feel of the printed document.
Xenos Product: Xenos d2e Platform
Benefit: Reduces time to market for new documents. Clients can preview, annotate and change electronic documents without requiring a printed version. Eliminates the need to print a proof of the document, send it to the client and wait for their comments before production printing.
Reality
Problem: Provide an electronic bill presentment capability for their customers.
Xenos Solution: Transforms customer telephone bills into PDF for presentment on a CD or over the Web
Xenos Product: Xenos d2e Platform Service Bureau
Benefit: Customer choice of statement delivery channels.
Click here for a Press Release
Norwegian Service Bureau
Problem: Meet high volume production processing windows at month end and year end. Handle indexes embedded within PDF documents.
Xenos Solution: High volume processing solution available on Unix met the high volume processing requirements.
Xenos Product: Xenos d2e Platform
Benefit: Runs on all popular hardware platforms and operating systems.
US Service Bureau
Problem: Enable cardholders, managers and administrators to manage statements and invoices electronically. Support real time access to credit card transactions and presentment of cycled statement and invoice images.
Xenos Solution: Generates electronic statements and invoices.
Xenos Product: Xenos d2e Platform
Benefit: Reduces print, postage, float and call center costs - enabling banks to offer increased convenience and reduced administrative costs to corporate card clients. Streamlines processes for their bank partners as well as for the banks' corporate clients.
Click here for a Press Release
Telecommunications
eircom
"Since choosing Xenos to implement its technology into our online bill viewing, enquiry and analysis service in 2000, we have continued to work closely with their Professional Services Team. They have been instrumental in enabling us to provide bill viewing and enquiry for every customer through our easy-to-use self-service portal. Ensuring customers receive an authentic image of the original paper bill that is consistent with the EIRCOM brand, has ultimately helped to maintain our reputation as a customer-centric company. " Kevin Butler, Systems Analyst at EIRCOM
Problem: Provide Web access to customer bills, extending a Broadvision eCRM system.
Xenos Solution: Creates electronic versions of customer bills, indexes them and stores them in an IBM Infoprint archive.
Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos d2e Platform
Benefit: Improves customer service. Reduces printing costs.
Major US Telecommunications Firm
Problem: Offer on-line electronic statement presentment for customer self-service to 40 million subscribers. Statements vary in size from 3 pages to 180,000 pages. Consolidate ECM systems in five IT centers. CSRs in call centers need to view exact bill replicas. Current system has a slow response time of 4 seconds to access a bill. Reduce the $5 million cost, over 5 years, to store the bills in Adobe PDF format.
Xenos Solution: Captures, indexes, compresses (20:1) and stores AFP statements. Dynamically retrieves and transforms IBM AFP to Adobe PDF for web viewing.
Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos d2e Vision
Benefit: Customer self-service with sub-second retrieval, sustaining 8 transactions per second. Significantly reduced the $5 million cost to store bills in Adobe PDF format.
Transportation
Port infolink
Problem: Speed up customs clearance of vessels.
Xenos Solution: Exchanges data electronically from incoming transport ships without creating a bottleneck.
Xenos Product: Xenos terminalONE
Benefit: Reduces the time to process customer notification of a vessel from 10 hours to 20 minutes.
Click here for a Press Release
Transportation Company
Problem: Eliminate the manual, difficult, time consuming process of extracting key information from 1,000 to 1,500 weekly invoices, required for audit and backup purposes.
Xenos Solution: Eliminates manual processes, automatically capturing invoice data, transforming the data and delivering the data to an EDI system.
Xenos Product: Xenos terminalONE
Benefit: Automates manual processes, saving hours per day. Reduces errors during the extraction and transformation of key invoice data. Enhances client satisfaction and retention.