Xenos Enterprise Server™
“C-level executives are now recognizing the business drivers for managing information as a strategic asset to improve operational efficiency, promote transparency and enable business insight. Without an Enterprise Information Architecture (EIA), information will continue to add cost (increased demands for storage), complexity (silos), and risk (compliance etc). Proper alignment into a unified information infrastructure can resolve many of the challenges.”
—Debra Logan, VP Distinguished Analyst at Gartner
No matter where you are located, you are faced with providing solutions at both the line-of-business level and at an enterprise scale for several key challenges. Market trends have shown that:
- Back-office is moving to customer channels to lower costs while increasing customer retention
- Customer Experience is becoming a priority driver for profitability and growth
- Explosive growth and convergence of structured and unstructured data and documents presents significant operational and risk management issues
- Designing enabling enterprise information architectures is challenging, especially in a climate of turbulence with sudden mergers and acquisitions
- Transformational business initiatives are demanding enterprise business process analysis focused on operational efficiencies
- Green IT is moving into the mainstream as a corporate responsibility and now demands measurable results in addition to “soft” benefits
Xenos Enterprise Server (Xenos ES) simplifies the challenge of designing integrated business information architecture and process flows for both structured and unstructured data by Streamlining Enterprise Information Supply Chains™. It delivers a superior “Return on Information™” by making information available where, when and how it is needed.
Xenos ES delivers organizational control over all of the requisite resources for data and document transformation from a centralized location within the enterprise. This improves operational efficiency, enhances business processes, reduces risk for compliance management and increases employee productivity with lowered total cost of ownership both for the enterprise and for its customers. Xenos ES benefits your organization with solutions that:
1. Lower Total Cost of Ownership
- Eliminates redundant IDARS/ERM/ECM archives and legacy applications
- Enables repurposing of legacy data documents for new applications
2. Provide superior Return on Information™
- Makes information available where, when and how it is needed.
- Improves operational efficiency, enhances business processes, reduces risk for compliance management and increases employee productivity with lowered total cost of ownership both for the enterprise and for its customers.
3. Reduce complexity, enabling vendor consolidation
- Addresses both the gaps and unnecessary links in existing information supply chains with streamlined information flows
4. Increase agility & control for enterprise information management
- Delivers organizational control over all of the requisite resources for data and document transformation from a centralized location within the enterprise.
- Simplifies the challenge of designing an integrated business information architecture and process flows for both structured and unstructured data by Streamlining Enterprise Information Supply Chains™.
5. Enable enhanced customer experience and retention
- Enables implementation of self-service models for information access
6. Support Green IT initiatives
- Enables organizations to Reduce Reuse Recycle structured and unstructured data and documents
- Significantly reduces storage costs of document & image archives
- Dramatically reduces cost of printing, paper and physical print delivery
7. Enable revenue growth opportunities with new lines of business
- Reduces time-to-savings by allowing for the rapid implementation of new information supply chains addressing new business requirements and revenue opportunities.
Xenos ES reduces complexity. It enables an organization to address both the gaps and unnecessary links in the existing information supply chain to enable the high speed integration, translation, routing, composition, printing, transformation, indexing, repurposing, archiving, retrieval, delivery and presentment of structured and unstructured data throughout the enterprise and beyond. It enables the flexible sharing of previously inaccessible strategic information assets with customers, employees and trading partners.
Today’s Business Challenges
Xenos Enterprise Server delivers a range of business solutions that address the load, retrieval, migration and storage of high-volume, customer-facing print stream documents and images.
By implementing Xenos ES, our customers have been able to:
Slash Document Storage Costs
Xenos DSR™- Document Storage Reduction Solution for ECM - has produced astounding savings of up to 90% in overall storage footprint and ePresentment performance when applied to high-volume document output. It intelligently separates and stores duplicate print and composition resources from the unique transactional content found within high-volume document batches of AFP, PDF and Xerox Metacode.
Load High Volume Content into ECM systems
The Xenos Loader™ for IBM® FileNet P8 addresses all of the challenges associated with high volume document handling. It enables your organization to automatically load print stream and image content such as statements, invoices, bills, policies, check images and customer correspondence directly into FileNet P8, together with their associated document properties (indexes and metadata). Although the Xenos Loader for IBM FileNet P8 is uniquely differentiated by its ability to handle high-volume print and image formats, it also handles all other formats including, but not limited to: Microsoft Workstation documents; rich media file types; and structured data formats such as XML and CSV.
Extract, Migrate and Consolidate Content
Many organizations who own Enterprise Report Management (ERM) or Enterprise Content Management (ECM) document and image archives are looking to consolidate or migrate documents and images to fewer or one system to streamline operations, reduce costs, improve information access, and simplify compliance.
Through Xenos’ six systematic steps – Discovery, Extraction, Transformation, Auditing, Indexing and Loading (DETAIL™) – organizations can add value to documents while migrating them into a single system quickly and efficiently. Using the Xenos DETAIL methodology, we have performed document migrations from Mobius infoPAC, View Direct, and View Direct for Nets, CA SAR and others including Documatrix, Global 360 and IBM Content Manager OnDemand.
Deliver Documents Online and Enhance Online ePresentment Performance
Today customers, partners and internal stakeholders demand web access to accurate, timely, and pertinent business information. Driven by competitive pressure to continually improve the customer experience, organizations are moving rapidly to an online, self service model of customer interaction. The ability to promote seamless online information availability and react promptly to in-person or telephone customer service requests not only provides a marked competitive advantage, but can dramatically reduce operational costs. Xenos ePresentment™ for IBM® Content Manager OnDemand bridges the gap between your documents and your customers.
Personalize Communications and Transpromo Documents
Xenos Enterprise Server enables the creation and delivery of highly effective personalized business communications in transpromo documents such as 1:1 customer correspondence, statements, policies, and financial reports, using customer-preferred formats and channels, including e-mail, Web presentment and print. This improves the customer experience, builds strong client and partner relations, increases loyalty and retention, drives new customer acquisition, improves productivity, reduces costs, and speeds time to revenue.
Enterprises today are often faced with multiple content platforms and repositories without a unifying strategy or technology to make the data actionable. They need the ability to quickly and easily access and repurpose information and make it available through self-service channels."
- Kenneth Chin, Gartner Research Vice President
Today’s IT Challenges
Xenos high-performance data and document management solutions reduce content costs for IT and streamline information supply chains—without re-engineering—by transforming and repurposing both structured and unstructured information.
By streamlining, standardizing and automating the handling of information on demand, our customers reduce content costs in IT while increasing a powerful competitive advantage—adaptability.
Transform/Translate Data for B2B Interchange
Enables high volume structured data transformation, translation and intelligent routing for business-to-business (B2B) applications, providing real-time, high-volume, electronic data interchange with trading-partner authentication and non-repudiation.
Transform Data for Back-Office Data Integration
Enables high volume structured data transformation, translation and intelligent routing for business applications, providing real-time, high-volume, back-office integration of structured data for straight-through processing between disparate systems.
Transform Documents for IDARS/ERM/ECM
Extracts index information, transforms and repurposes high volume print streams and images for IDARS/ERM/ECM systems and electronic document presentment applications
Transform Documents for Production Printing for ADF 2.0
Allows efficient, high volume, high performance and high-fidelity document output for production printing, proofing and mail applications with industry leading print stream and image transformation software designed to integrate with Automated Document Factory (ADF) 2.0 production environments for output service bureaus, financial services, insurance, telecommunications and government organizations.
Present Documents
Presents reports and customer-facing documents in electronic and online formats to reduce the operational costs associated with the production and delivery of paper-based documents. Increases customer retention and improves customer service by enabling flexible and efficient self-service channels, without changing legacy applications.
1:1 Customer Correspondence
Enables the creation and delivery of highly effective, personalized business communications such as 1:1 customer correspondence, statements, policies, and financial reports using customer-preferred formats and channels, including e-mail, Web presentment and print.
Migrate Document Archives
Allows organizations to consolidate or migrate multiple IDARS/ERM/ECM electronic content repositories and migrate documents and images into one or fewer archives to streamline operations, reduce costs, improve information access, and simplify compliance.
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Document and Data Applications:
Xenos Enterprise Server transforms data and documents to streamline operations for Integrated Document Archival and Retrieval Systems (IDARS), Enterprise Report Management (ERM), Enterprise Content Management (ECM), B2B data interchange and back-office data integration. It simplifies regulatory compliance and ensures higher customer retention with flexible, efficient self-service channels. Xenos delivers results without changing how organizations create business-critical documents such as financial reports, statements, policies, invoices, claims documents, trade confirmations and EDI messages. Additionally, Xenos improves communication between trading partners as well as disparate systems and databases while reducing costs.
Xenos Enterprise Server provides the functionality and support required to transform data and documents to effectively extract and re-purpose information from high-volume document print streams for electronic bill presentment, ensuring the fidelity of the original is nearly 100% maintained.
- ePresentment for electronic statement, report and image archive storage and retrieval
- secure online distribution of statements or operational reports
- 1:1 customer correspondence for personalized communications
- Straight-through-processing for insurance policy underwriting and claims handling
- Credit card and mortgage loan processing
- Online presentment of tax forms for government portals
- Secure delivery of healthcare documents
- Report distribution via CD-ROM
- High volume production print, proofing and mail operations
- Check imaging
- CRM, Call Centre and CSR applications
- B2B data interchange (EDI) among trading partners
- Back-office integration of structured data for straight-through processing between disparate systems
- Database consolidation
- Data Aggregation for Insurance
- Many others
Data and document solutions streamline, standardize and automate the handling of information on demand, reducing costs while increasing a powerful competitive advantage—adaptability. Xenos has customers worldwide in financial services, insurance, telecommunications, ports, healthcare and government sectors. Examples of the business documents and data that we work with on a daily basis include:
Statements: Bank, brokerage, credit card, etc.
Applications: Loans, customer service, credit card, etc.
Reports: Operations, Healthcare, Manufacturing, etc.
Bills: Telecommunication, utility, etc.
Forms: Tax, Customs, Shipping, Insurance declarations (Decs), etc.
Trading Partner Communications: Ports, Manufacturing, Healthcare etc.
We work with a variety of data and document formats on a daily basis. Some of the more common formats include:
Document Formats Supported
- AFP
- HTML/CSS
- JPEG
- Metacode
- PCL
- PDF/A
- PNG
- PostScript
- TIFF
- Java Objects
- PDF Forms
Data Formats Supported
- COBOL
- CSV
- EDIFACT
- EDI X12
- EDI HIPAA
- EDI TRADACOMS
- Flat Text
- HL7
- IDOC
- Java Objects
- PDF Forms
- Relational Database
- SQL
- SWIFT
- XML
“An electronic information system is not inherently green. Its relative “greenness” depends on how it is designed and used and what it replaces. We believe that the Xenos Enterprise Server will empower our customers to apply the green mantra “Reduce Reuse Recycle” to information resources and that the benefits will be enormous from both an environmental and business perspective”.
—Stuart Butts, Chairman and CEO, Xenos Group.
Business Overview Datasheet