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 Success Stories

Read more customer success stories

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Datasheets

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White Papers

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Xenos in the News

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Industry Trends

 Customer Trends

In conversations with our customers worldwide, we have heard they are faced with providing solutions at both the line-of-business level and increasingly at an enterprise scale for several key challenges in response to market trends:

  •  Back-office is moving to customer channels to lower costs while increasing customer retention
  • Customer Experience is becoming a priority driver for profitability and growth
  • Explosive growth and convergence of structured and unstructured data and documents presents significant operational and risk management issues
  • Designing enabling enterprise information architectures is challenging, especially in a climate of turbulence with sudden mergers and acquisitions
  • Transformational business initiatives are demanding enterprise business process analysis focused on operational efficiencies
  • Green IT is moving into the mainstream as a corporate responsibility and now demands measurable results in addition to “soft” benefits

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Enterprise Information Management Trends

  • $192 Billion in 2008 with 8% CAGR (Per GMV 1H08) Software $49B Services $103B Hardware $40B
  • Continued consolidation, but innovation too!
  • Information management becomes a board level concern with at least one major company failing due to an information integrity issues over the next five years
  • SOA and IM are recognized as inextricably linked and IaaS a major technique
  • Business demands for trusted in-context real-time information access becomes a major CIO architectural challenge
  • SaaS climbs to 15%+ of IM related license revenues
  • Compliance and risk management requirements drive major vendors to develop comprehensive platforms on which consulting firms will base true solutions
  • Vendor industry partner ecosystems become key in the delivery of solutions with reduced risk and shortened time to value based on their industry specific expertise

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Enterprise Content Management Trends

  • ECM markets at $3.4B in 2007. Anticipated to triple to $9.3B by 2014
  • Worldwide ECM market is anticipated to grow at 19% through 2014
  • In response to new analytics that permit improved decision making
  • Systems are poised for significant growth as people move to purchase for new marketing and Web based applications based on XML and Web technologies
  • Supplier consolidation is driven by the movement of enterprise content management (ECM) to more complex infrastructure that requires ever increasing integration of systems.
  • Disparate applications work with isolated repositories and these systems need to be integrated.
  • Caching systems are evolving inside repository systems to speed up delivery of information.
  • Alternative delivery systems are creating flexibility for document and content capabilities.
  • The entry of software as a services (SaaS) players and open source players changes the market by giving Web 2.0 market participants strategic advantage.

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