Services

Xenos Professional Services: Fast, Flexible, Cost-Effective

Tom Bailey of National Industrial Concepts says “Simply put, we couldn’t run our business without Xenos terminalONE software”. Xenos Professional Services can give you the same benefits.

“Xenos infoWEB differentiated itself from the competition by being incredibly easy to use and implement,” said Ron McEwen of Tioga County. Xenos Professional Services ensured a smooth implementation.

Xenos Professional Services delivers cost effective engagements to architect, develop, and deliver solutions that include Xenos products. We use subject matter experts to deliver solutions built for your unique requirements, on time, and on budget.

Xenos Professional Services is an extension to your in-house delivery team. You can leverage the Xenos expertise to speed development and enhance project delivery.

When the requirements can be fully described, Xenos Professional Services provides fixed effort pricing and cost certainty. Xenos Professional Services uses our subject matter experts to deliver against the project’s timelines and requirements, and accepts the risk when the effort required exceeds those estimates. The project is managed to ensure the expectations remain within scope.

Xenos Professional Services provides a one stop shop for development and testing of any solution, and works internally with the Xenos Product Development teams to ensure that product related issues are resolved in accordance with project timelines

Our project and implementation methodology is based on our ability to replicate the customer’s functional environment: to develop, test, and implement any solution in that environment prior to implementing the deliverables into your environment.

Xenos Customers Enjoy These Business Benefits

Speed the time to implementation
Guarantee implementation success
Cost certainty/reduced liability through fixed price offerings
Knowledge and expertise with Xenos products and solutions
Access to Xenos product extensions that are not included in the base product set
Implementation Support
Single point of contact for fast path Customer Service
Provide Consulting Services that expand the size and extend the capability of an internal development or deployment team

Xenos Professional Services Are Different

We have deep knowledge and expertise with of Xenos products. Our experience extends to implementing our products into solutions that meet your requirements. We have many years of experience integrating our products into existing IT applications and infrastructures.

Our professional services teams have access to the Xenos product development team and to components that extend Xenos products.

We offer fixed price contracts that give you cost certainty.

We have demonstrated rapid implementation of projects involving the implementation of solutions that incorporate Xenos products.

We will dedicate our resources to ensure the success of your project.

Content Management Conversions

Convert legacy print data stored within ECM applications and re-purpose content to support new business initiatives

unload and disconnect obsolete and unsupported ECM solutions
consolidate archives into a single solution
migrate from Departmental to Enterprise solutions
support mergers and acquisitions and standardize on a single ECM solution
reduce or eliminate maintenance and infrastructure costs
utilize the power of Xenos d2e Transformation capabilities
- repurpose and repackage content into new formats
- add additional indexing information as part of the archive migration
enable web centric statement presentment capabilities
experience loading print archive files into Xenos infoWEB, IBM OnDemand, FileNet (Image Services, Report Manager, and P8)

Options can include

Xenos Services will provide off-site processing to eliminate the need for short term processing required only during the conversion
d2e software rental to minimize long term software costs

Statement Presentment - Xenos Services Web Portal

Provides a portlet solution that easily adds statement and document presentment to an existing customer’s Web portal or J2EE based Web application.

For customers without a pre-existing Web Service, the Portal can provide the basis for new document centric customer self-service initiatives.

Easily configured to support different views of reports stored in an ECM solution
- Client perspective – access restricted to a specific set of documents relative to a single account
- CSR/Branch operations perspective – access expended to include documents for a specific branch or portion of the organization
- internal user perspective – unlimited access to all reports in the archive that they may have access to
Provides search and merge of similar document types
Provides support for different document types using a standard Mime Type interface
Provides a platform for ECM integration with a common viewing interface
- Federated search across disparate ECM solution
JSR168 compliant, developed using LIFERAY Open Source portal technology
- Hot-deployable themes (fonts, colors, logos) to portray company’s distinct Web Portal look and feel
- Drag and Drop Portlets
Supports different user authentication methodologies (database, LDAP, …)
Maps the authenticated user to specific document search criteria
Pre-configured connector to Xenos infoWEB
Includes capability to convert Windows print files to PDF (Word/Excel/PowerPoint)

Required to complete an implementation

Integration with Portal’s User Authentication
Defining access rules and mapping an Authenticated User to the pre-defined Document List

infoWEB™ Administration Services

Administration of the Xenos infoWEB™ product operating in the customer’s environment, utilizing the customer’s infrastructure
Add/update report definitions, monitor report distribution processes, and add/maintain infoWEB user definitions
Support during standard business hours – Monday to Friday, 9am-5pm EST
Access to reports is available via the Xenos Dashboard thick client GUI
The Xenos Services Portal is available as an add-on to provide access to external customers
Administration of the Xenos infoWEB™ product operating in a Hosted environment
User access to functionality available within the Xenos Services portal interface
Includes Administration and infoWEB™ product support by Xenos

Prices

Per Report Pricing Model

Start-up fees includes definition of Report, Distribution, and User configuration rules
Ongoing costs driven by the number of reports available within the application
Licensed yearly

Per Use Pricing Model

Operational costs driven by client access and network band width demands

Start-up fees include

Configuration of Report, Distribution, and User access settings

Print Data Conversion

Deliver solutions that extract key indexing information, apply document breaking rules, and pass enhanced print archive files to ECM solutions for long term storage and real-time presentation

Content Management ETL solutions

Extends ECM solutions and eliminates compatibility issues associated with Legacy Print data that must be archived for records retention
Experienced with Xenos infoWEB, IBM OnDemand, FileNet (Image Services, Report Manager, and P8)

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Dynamic Statement Presentment

Legacy print stream archives can be IBM AFP, Xerox Metacode (including Linedata and LCDS), and PCL, which are not natively Web viewable formats
Utilize standard product interfaces to support Web Viewable formats
Apply in-depth print stream knowledge to ensure correct font and character conversion to eliminate platform architectural issues – Mainframes versus the Web
Provide Xenos d2e extensions to address unique customer process requirements
Experienced with Xenos infoWEB, IBM OnDemand, FileNet (Image Services, Report Manager, and P8),

CD-Rom Distribution

Create branch level document archives for offsite storage, or distribution via CD-Rom or other electronic media

Electronic Message Routing

EDI Business Transaction Management

Deliver Content Based message routing solutions that decode EDI messages forward to users or applications to are connected within a LAN or remotely using Internet protocols:
Standard API based solutions allow user defined routing to be deployed
Implement EDI data mapping standards available within Xenos TerminalONE
Dictionaries to support custom transaction formats are easily added.

Conversion of data formats for information captured in a Web Service

• integrates back-end applications with customer self service web applications

• connects securely allowing the back-end application to remain hidden behind firewalls

• connects disparate platforms i.e.: Web Services with Mainframe Cobol

• does not require application changes or modifications

Xenos TerminalONE uses is a Standard API-based solution that allows user defined routing to be deployed.

Xenos TerminalONE provides conversion of data formats for information captured in a Web Service that integrates applications using Web Services, allows use of public networks to securely transmit private data and connects disparate platforms and applications.

HL7 Message Routing for HealthCare Solutions

Configure and extend TerminalONE Transform, Traffic, and Transport solutions that deliver message routing and custom process flow solutions that provide content based routing of HL7 messages to users or applications that are connected within a LAN or remotely, using Internet protocols. This solution supports V2, V3, and customized HL7 formats.