1:1 Customer Correspondence
Create, format, control, transform, store and present 1:1 customer communications
St. James's Place Uses Documents to Communicate Value and Strengthen Relations
Read our article about Extending the value of Financial Services documents in FST magazine
Read about the Enterprise Document Lifecycle in Director of Fianance Magazine
Xenos ES enables the creation and delivery of highly effective, personalized business communications such as 1:1 customer correspondence, statements, policies, and financial reports using customer-preferred formats and channels, including e-mail, Web presentment and print. This improves the customer experience, builds strong client and partner relations, increases loyalty and retention, drives new customer acquisition, improves productivity, reduces costs, and speeds time to revenue.
Feature-rich customer communications delivered using Xenos ES are interactive and can include embedded hyperlinks to enable the dynamic retrieval of value-added information and create ‘smart documents”.
In addition to capturing transactional data during the document composition process, Xenos ES integrates business logic to enhance the online bill presentment experience. For example, an organization’s latest marketing messages can be dynamically incorporated into statements to deliver additional personalized business value and potentially reduce the number of inbound customer service calls.
Xenos ES enables organizations to improve the customer experience and increase loyalty while cutting costs by offering self-service channels with a choice of delivery options; enabling the dynamic creation of personalized documents based on customer interests; and putting document creation into the hands of business users.