Personalized Communications

Xenos Enterprise Server enables the creation and delivery of highly effective personalized business communications in transpromo documents such as 1:1 customer correspondence, statements, policies, and financial reports, using customer-preferred formats and channels, including e-mail, Web presentment and print. This improves the customer experience, builds strong client and partner relations, increases loyalty and retention, drives new customer acquisition, improves productivity, reduces costs, and speeds time to revenue.

Feature-rich, personalized customer communications delivered using Xenos Enterprise Server are interactive and can include embedded hyperlinks to enable the dynamic retrieval of value-added information and create ‘smart documents”.

To create transpromo documents, Xenos captures transactional data during the document composition process and integrates business logic to enhance the online bill presentment experience. For example, an organization’s latest marketing messages can be dynamically incorporated into transpromo documents to deliver additional personalized communications and potentially reduce the number of inbound customer service calls.

Xenos Enterprise Server enables organizations to improve the customer experience with transpromo documents and increase loyalty with personalized communications. Cutting costs by offering self-service channels with a choice of delivery options; enabling the dynamic creation of personalized documents based on customer interests; and putting document creation into the hands of business users are other benefits of using Xenos Enterprise Server.

Xenos infoWEB provides secure electronic presentment of personalized customer communications.

We use the EMC/Document Sciences xPression product to implement our personalized communications and transpromo documents projects.