Insurance
Online Insurance Statements
Online insurance statements provide Insurance companies with real-time on-line data and document solutions for agents and customers with no changes to existing applications.
Xenos Online Insurance Statements solutions give insurance companies data integration, ACORD forms management, guaranteed issue, EOB statements on-line and content management.
Bright Grey
Problem: Automate the production of personalized customer communications, such as quotations, policy documents and medical reports.
Xenos Solution: Simplifies the process of creating personalized and tailored documents. Integrates seamlessly with the Policy Administration System to extract information from the document database applying predetermined business rules to build a personalized document for each customer.
Xenos Product: Document Sciences Autograph
Benefit: Creates and manages high volumes of complex and diverse documents quickly, efficiently and accurately. Produces high quality print-based communications, meeting internal needs and customer expectations for feature-rich personalised documents.
Online Insurance Statements at Fireman’s Fund Insurance
"Implementing Xenos d2e was minimally invasive and didn’t require drastic customization, whereas other vendors were unable to satisfy our needs without large-scale infrastructure change." Douglas Ackerman, Lead Systems Engineer, Fireman’s Fund Insurance
Problem: Web-enable policy-creation practices for independent agents while simultaneously reducing expenses associated with old processes. Reduce delay times associated with printing policy statements with endorsements and mailing them to agents by giving them online insurance statement access. No changes to legacy systems.
Xenos Solution: Providing online insurance statements by transforming and repurposing insurance policy statements to create electronic versions for on-line access by agents.
Xenos Product: Xenos d2e Platform
Benefit: Save $640,000 in printing costs in the first year. Increased business by making it easier for agents to write new policies for agents to do business with, regardless of their location. Legacy system preservation.
Grinnell Mutual Reinsurance Company
Problem: Decrease the unacceptable loss of business due to delays between insurance policy application and approval. Need an online system for handling insurance statements.
Xenos Solution: Generates completed policies in real-time while the customer is still with the agent. Captures customer application data, feeds this data to the risk and approval applications, receives a response, creates a completed policy in PDF format and transmits the policy to the agent in real time. The agent has access online to the insurance statement before the customer leaves the office.
Xenos Product: Xenos terminalONE
Benefit: Online insurance statement access allows them to compete with and win business from other insurance companies that support real-time policy approvals.
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Healthcare Insurance Company
Problem: Unable to view AFP printed insurance statements online within the enterprise.
Xenos Solution: Implement an online insurance statement access capability by transforming AFP insurance statements PDF format for storage in a FileNet repository.
Document Formats: IBM AFP to Adobe PDFXenos Product: Xenos d2e Platform
Benefit: Serves those internal and external customers that need online access to insurance statements. Improves staff productivity. Quick time to market. Flexibility, ease of use.
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Major US Life Insurance Firm
Problem: No online, web viewing of insurance policies.
Xenos Solution: Transforms and indexes electronic documents for storage in IBM DB2. Retrieve requested insurance statements when a client needs to access insurance statements online.
Document Formats: Xerox Metacode to Adobe PDF.
Xenos Product: Xenos d2e Vision
Benefit: Online Web access to encrypted, personalized policies. Fits Java environment. Ease of development and adding new applications. Extensible, multi-threading to handle increases in web transaction volume. Encryption for security, Bookmarking for navigation.
Major US Automobile Insurance Firm
Problem: Required print stream transformation of insurance statements for ECM archiving, after migrating from a legacy report distribution system (IBM IDARS) and a home-grown legacy archiving system to a Systemware ECM system.
Xenos Solution: Transforms, indexes and loads insurance statements into the Systemware ECM system for online web-based viewing of these statements. Handles high volumes - 500,000 pages per day.
Document Formats: Xerox Metacode to Adobe PDF.
Xenos Product: Xenos d2e Vision
Benefit: Replaces legacy archiving systems with best of breed ECM system. Easy integration into the new ECM environment with no changes to applications. Enhances the legacy archiving system with online insurance statement viewing capabilities.
US Insurance Firm
Problem: Reduce the document development cycle time by eliminating the wait for the printing and delivery of document proofs.
Xenos Solution: Delivers insurance statement proofs online immediately in real time. Used to review legal insurance statements to ensure they meet compliance and regulatory requirements. Creating archive copies of printed insurance forms.
Xenos Product: Xenos d2e Platform
Benefit: Reduce insurance statement development time. Improve programmer productivity.
Major Norwegian Insurance Firm
Problem: Provide customers with online Web access to their insurance policies.
Xenos Solution: Transforms, indexes and loads electronic documents into IBM Content Manager OnDemand for online Web access to insurance policies.
Xenos Product: Xenos d2e Platform
Benefit: Customers have online viewing of a list of all their insurance policies, a summary of each policy and policy details.
ING Reliastar
Problem: Transform over 3 million printed pages of customer correspondence a year to electronic content to give customer service representatives (CSRs) online access.
Xenos Solution: Enables a FileNet Report Manager system to handle transformation and indexing of Xerox Metacode insurance statements and to access them online.
Document Formats: Xerox Metacode to TIFF.
Xenos Product: Xenos d2e Platform
Benefit: Saves US$143,000 per year by not printing, scanning, indexing and filing 3 million pages. Provides online centralized access to electronic insurance statements. Improves the efficiency of customer relationship management processes.
Major US Life Insurance Firm A
Problem: Reduce the $1,000,000 cost of mailing hard copies of insurance statements to agents and brokers.
Xenos Solution: Integrates with IBM Content Manager OnDemand, creates electronic versions of documents for online insurance statement web access by agents and brokers.
Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos d2e Platform
Benefit: Significant reduction in mailing costs.
Major Swiss Insurance Firm
Problem: Automate the faxing of insurance statements and other documents.
Xenos Solution: Integrates with Zetafax software for fax distribution, by transforming insurance statements into the required formats.
Xenos Product: Xenos d2e Platform
Benefit: Automate the faxing of insurance statements and other documents. Leverage the existing fax distribution software investment.
Major US Life Insurance Firm B
Problem: Comply with HIPAA privacy and security regulations. Eliminate the need to print and scan insurance statements for loading into a document repository.
Xenos Solution: Transforms insurance statements into electronic formats.
Xenos Product: Xenos d2e Platform
Benefit: Complies with security provisions of HIPAA by replacing paper insurance statements with electronic statements. Reduces the time to create electronic statements from one week to overnight. Retains all customer correspondence in an electronic format for easy online access to their insurance statements and other documents.
Scottish Insurance Firm A
Problem: Provide an in surance statement proofing capability for remote developers.
Xenos Solution: Creates electronic version of insurance statements which remote developers can access online.
Document Formats: Xerox Metacode to Adobe PDF
Xenos Product: Xenos d2e Platform
Benefit: Insurance statement developers can check their work in minutes with online access, rather than hours. Remove the need to print a newly created insurance statementon a production printer for proofing. This was extremely time consuming and frustrating for the developers.
Scottish Insurance Firm B
Problem: To make life and pensions quotations in paper format available electronically.
Xenos Solution: Produces electronic version of insurance statements for online access.
Document Formats: HP PCL to Adobe PDF
Xenos Product: Xenos d2e Platform
Benefit: Improves customer service.