Telecommunications
Online Bill Viewing
Telecommunications have offered online bill viewing to provide customer self- service, allow customer service representatives o answer bill-related queries more rapidly, reduce printing and mailing costs.
Xenos online bill viewing solutions are being used to process high volumes of bills. Xenos telecomunications clients are using our capabilities to:
- Parse, extract and repurpose key data from bills
- Transform bills into electronic formats for online bill viewing
- Index and load bills into archives and Electronic Content Management systems
- Provide high performance and rapid retrieval of bills of online bill viewing
- Reduce the printing of bills
Online Bill Viewing at eircom
"Since choosing Xenos to implement its technology into our online bill viewing, enquiry and analysis service in 2000, we have continued to work closely with their Professional Services Team. They have been instrumental in enabling us to provide bill viewing and enquiry for every customer through our easy-to-use self-service portal. Ensuring customers receive an authentic image of the original paper bill that is consistent with the EIRCOM brand, has ultimately helped to maintain our reputation as a customer-centric company. " Kevin Butler, Systems Analyst at EIRCOM
Problem: Provide customer online bill viewing via the Web by extending a Broadvision eCRM system.
Xenos Solution: Creates electronic versions of customer bills, indexes them and stores them in an IBM Infoprint archive. Customers have secure access to their onine bills for viewing.
Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos d2e Platform
Benefit: Online bill viewing helps to improves customer service and reduces printing costs.
Online Bill Viewing at a Major US Telecommunications Firm
Problem: Offer electronic online bill viewing and presentment for customer self-service to 40 million subscribers. Bills vary in size from 3 pages to 180,000 pages. Consolidate ECM systems in five IT centers. CSRs in call centers need to view exact bill replicas. Current system has a slow response time of 4 seconds to access a bill. Reduce the $5 million cost, over 5 years, to store the bills in Adobe PDF format.
Xenos Solution: Captures, indexes, compresses (20:1) and stores AFP bills. Dynamically retrieves and transforms IBM AFP to Adobe PDF for online bill viewing.
Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos d2e Vision
Benefit: Online bill viewing supports customer self-service with sub-second retrieval, sustaining 8 transactions per second. Significantly reduced the $5 million cost to store bills in Adobe PDF format.