Solutions Info

Select a solution to learn about how Xenos is applied to address situations like your own.

The Challenge: Insurance Content Management

Insurance Content Management - the storage and retrieval of print output – can be a major concern where mergers, acquisitions and legacy system initiatives have resulted in multiple and disparate content and document repositories. With enterprise costs on the rise, Insurance Content Management is becoming increasingly important to integrate the content from previously isolated sources so that:

• Call Center and Help Desk staff can handle customer queries as efficiently as possible. To be effective and provide the highest level of customer service, information has to be readily available in order to address inquiries in a single call
• Business workflow processes, such as product marketing and contract management, are easier to manage and maintain when access to information, stored in multiple systems, is required
• Insurance Content Management is needed to provide easy access to customer statements and invoices, work orders, administrative and financial reports, technical / product documents and other enterprise documentation.
  

Insurance Content Management can also reduce costs as the demand for physical storage, printing and distribution decreases.

The Xenos Solution

The Xenos Insurance Content Management Solution implements a dynamic, user-interface to commonly accessed documents and transforms the content of print output into a viewable web format.

Xenos Insurance Content Management Solution can consolidate archives into a single new or existing repository, provide document versioning and indexing and normalize document content.

Benefits

• Insurance Content Management provides the ability to quickly create, access, view and manage all document types in a secure and effective document storage and retrieval system
• Insurance Content Management allows for document access from online or archived repositories by many methods, including the Internet
• Insurance Content Management frees up costly storage space to reduce infrastructure costs
• Insurance Content Management improves call center productivity and customer call satisfaction