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Electronic Statement Presentment

Faced with a very competitive marketplace and highly demanding clients companies must improve productivity and client services to customers, vendors and partners in order to differentiate themselves from the competition or at a minimum achieve service equivalency. Executives recognize the requirement to provide new channels of information delivery and specifically to provide online access to customer statements, bills and reports. Combining electronic statement presentment with analytical extracts of the content, organizations are able to unleash the power of their existing information by providing meaningful use of data previously ‘locked’ in paper format.

Whatever electronic statement presentment solution is chosen it has to integrate seamlessly with existing back office systems, customer facing web presences, and corporate authentication and administration strategies. Organizations are making a strategic choice to retain investment in current infrastructure and any electronic statement presentment solution must seamlessly integrate within that infrastructure.

An electronic statement presentment solution must capture existing application outputs, “data in motion”, and transform them into visual as well as repurposable formats including PDF, Excel or XML. This flexibility adds value to the data and meets end consumers diverse requirements for independently analyzing and refining financial or business data directly from the statement presentment portal. A complete online presentation portal has to provide multiple channels of information delivery, web, email, fax, and print allowing the customers, vendors and partners to choose their preferred delivery format, and must alert the consumers via email when new information is available to them. Statement presentation solutions must secure the information, allowing the business and IT departments, page level control over the distribution of content, and providing audit trails regarding information distribution, access and administrative change. The statement presentation solution must be able to dynamically adapt to the ever changing business requirements of the organization, making use of evolving technology standards such as web services, integrating with corporate authentication strategies and customer databases. And finally the statement presentment portal must present a simple web enabled interfaces that is easily branded and does not require hard coded programming to accomplish change and achieve results.