Xenos Customer Successes
Banking
Major Regional US Bank
Problem: Eliminate the need to insert cancelled checks into the envelope that contains customer monthly statements, replacing them with check images.
Xenos Solution: Processes customer statements, retrieves and repurposes check images, stored in an NCR Image Mark archive, and inserts them directly into each customer’s checking statement.
Xenos Product: Xenos d2e Vision
Benefit: Eliminates the cost and errors associated with the physical handling of checks - sorting, collating, and stuffing into correct envelope. Eliminates the need for expensive mail insertion hardware.
Major Canadian Bank
Problem: Electronic access to Income Tax statements for Customer Service Representatives (CSR).
Xenos Solution: Loads and indexes income tax statements in Xerox printer format into the existing statement archiving system, IBM OnDemand. For loading, indexes, repurposes and transforms tax statements into the format required by IBM OnDemand. For retrieval, dynamically transforms the requested statement(s) from the IBM OnDemand format into Adobe PDF, which can be viewed from a Web browser.
Document Formats: Xerox Metacode to IBM AFP IBM AFP to PDF.
Xenos Product: Xenos d2e Platform
Benefit: Improves CSR productivity and increases the level of customer service satisfaction. Increases the value of the investment that the bank made in their IBM OnDemand Electronic Content Management system.
Major US Bank
Problem: Customers have asked for their statements to be put on a CD in PDF format.
Xenos Solution: Transforms customer statements to PDF.
Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos d2e Vision
Benefit: Retains commercial customers. Reduces printing costs.
Banque et Caisse d'Epargne de l'Etat (BCEE)
Problem: Migrate all archived documents from an existing legacy Report Management system to a modern ECM solution.
Xenos Solution:Transforms, repurposes and migrates all reports, while building indexes based on complex business rules. Migrates documents from EiStream COLD repository to IRIS RM5 Document Management system based on EMC Documentum.
Xenos Product: Xenos d2e Vision
Benefit: Flexible ECM system for web, documents, digital assets, collaborative content and fixed content. Reduces costs.
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Major US Bank
Problem: Multiple disparate archives inherited through multiple mergers and acquisitions could not provide a single point of contact to access customer statements. Remove dependency on outsourced statement archiving. Required transformation time of less than 500 ms, 40 sustained transactions per second with 3,000 transactions in a 4 hour window.Financial Services
Xenos Solution: Migrates high volumes (2,000,000) of documents for archive loading. High performance dynamic transformation for web presentment in PNG, PDF and HTML formats. Exceeds their requirements by loading 2,500,000 pages per hour Sustained 40 transactions per second with average response time of less than 200 ms per page, processing 1,500,000 transactions in a 4 hour window.
Document Formats: IBM AFP to Adobe PDF
Xenos Product: Xenos d2e Vision
Benefit: Consolidates incompatible archives into a single Oracle archive. Streamlines operations by providing one access point to electronic documents.
Major US Mortgage Lender
Problem: Increase customer retention where customers continually seek better mortgage offers from competitors.Major US Financial Services Firm
Xenos Solution: Prepares competitive, personalized offer well before mortgage expires and includes offer in regular customer statement.
Xenos Product: Xenos d2e Vision
Benefit: Converts existing customer base into a captive pool of high value prospects for new offerings. Efficient image handling reduces archive storage by 90%.
Problem: Support Web viewing of customer brokerage statements, trading confirms and 1099s. Xenos SolutionSt. James's Place
Transforms statements into a web-presentable PDF format and indexes them for storage in Mobius ViewDirect ECM archive.
Document Formats: Xerox Metacode to Adobe PDF.
Xenos Product: Xenos infoWEB
Benefit: Adds value to existing archiving system with no disruption.
Problem: Improve customer service to the high net worth customers of this major UK financial wealth management company by creating personalized branded customer correspondence. Eliminate the printing and mailing of monthly commission statements to 1,300 Independent Financial Advisors.Government
Xenos Solution:Create high volume, personalised branded customer communications with Document Sciences’ xPression® document composition software suite. Present commission statements for online presentment with Xenos infoWEB.
Xenos Product: Document Sciences’ xPression® implemented by Xenos. Xenos infoWEB.
Benefit: Increases the value to the client by presenting customer information with a highly readable graphical design. Eliminates the high annual cost of printing and mailing monthly customer statements to Independent Financial Advisors, while improving service. Enables IFAs to export statement information to use in their own reports.
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Direction Générale de la Comptabilité Publique/ Director General for Public Accounts Office (DGCP)
Problem: Establish a single centralized production center to reduce costs with web presentment of federal tax statements. Integrate with scheduling system. Outperform an existing product, which handled 100,000 pages per day. Xenos SolutionNAV, the Norwegian Labour and Welfare Organisation
Reduces paper by 32%, approximately 10,000,000 pages per year. Processes 2,000,000 pages per day, well beyond their performance requirements and expectations.
Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos d2e Platform
Benefit: Exceeds their performance requirements. Reduces paper usage. High quality PDF document fidelity. Easy integration into their production system.
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Problem: Replace the expensive point to point network that connected doctors and pharmacies to NAV with the Internet, using ebXML, an accepted world wide standard.Tioga County of New York
Xenos Solution: Messaging solution based on the ebXML standard securely transports and validates incoming and outgoing prescription data in real-time.
Xenos Product: Xenos terminalONE
Benefit: Highly cost effective, secure Internet communication with pharmacies and NAV. Provides the foundation for the future secure delivery of other healthcare data.
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Problem: Reduce the manual processing of purchase orders, especially when budgets are tight and services need to be added. Xenos Solution Automates the processing of purchase orders usingHealthcare
e-forms. Integrates with existing Tioga County applications. Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos infoWEB
Benefit: Eliminates manual processes. Improves service delivery. Reduces costs.
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Grey Bruce Health Services
Problem: Provide quicker access to patient information such as radiology reports at regional clinics.
Xenos Solution: Captures patient health records directly from the Cerner hospital application, transforms and sends this information electronically in real time to regional clinics.
Xenos Product: Xenos terminalONE
Benefit: Eliminate the manual time and effort required to print, mail, email or fax patient information from the hospital to regional clinics.
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Pitt County Memorial Hospital
Problem: Share patient information between a Patient Record System and a Medical Records Imaging System. Eliminate the need for nurses to print, scan, manually index patient record reports and load them into the Imaging System.Insurance
Xenos Solution: Captures patient information from the Patient Record System, transforms it to the format required by the Medical Records Imaging System, creates an index and loads the information.
Xenos Product: Xenos d2e Platform
Benefit: Saves 3,000 hours of nurses’ time, eliminates the printing of more than 15,000,000 pages and saves $600,000 in paper and toner supplies every year.
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Bright Grey
Problem: Automate the production of personalized customer communications, such as quotations, policy documents and medical reports.
Xenos Solution: Simplifies the process of creating personalized and tailored documents. Integrates seamlessly with the Policy Administration System to extract information from the document database applying predetermined business rules to build a personalized document for each customer.
Xenos Product: Document Sciences Autograph
Benefit: Creates and manages high volumes of complex and diverse documents quickly, efficiently and accurately. Produces high quality print-based communications, meeting internal needs and customer expectations for feature-rich personalised documents.
Fireman’s Fund Insurance
Problem: Web-enable policy-creation practices for independent agents while simultaneously reducing expenses associated with old processes. Reduce delay times associated with printing policy statements with endorsements and mailing them to agents. No changes to legacy systems.Grinnell Mutual Reinsurance Company
Xenos Solution: Transforms and repurposes insurance policy statements by creating electronic versions for online access by agents.
Xenos Product: Xenos d2e Platform
Benefit: Save $640,000 in printing costs in the first year. Increased business by making it easier for agents to write new policies for agents to do business with, regardless of their location. Legacy system preservation.
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Problem: Decrease the unacceptable loss of business due to delays between insurance policy application and approval.
Xenos Solution: Generates completed policies in real-time while the customer is still with the agent. Captures customer application data, feeds this data to the risk and approval applications, receives a response, creates a completed policy in PDF format and transmits the policy to the agent in real time.
Xenos Product: Xenos terminalONE
Benefit: Compete with other insurance companies that support real-time policy approvals.
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Healthcare Insurance Company
Problem: Unable to view AFP printed documents within the enterprise.
Xenos Solution: Transforms AFP documents into PDF format for storage in a FileNet repository.
Document Formats: IBM AFP to Adobe PDF
Xenos Product: Xenos d2e Platform
Benefit: Serves internal and external customers efficiently. Improves staff productivity. Quick time to market. Flexibility, ease of use
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Major US Life Insurance Firm
Problem: Web viewing of insurance policies.
Xenos Solution: Transforms and indexes electronic documents for storage in IBM DB2.
Document Formats: Xerox Metacode to Adobe PDF.
Xenos Product: Xenos d2e Vision
Benefit: Web access to encrypted, personalized policies. Fits Java environment. Ease of development and adding new applications. Extensible, multi-threading to handle increases in web transaction volume. Encryption for security, Bookmarking for navigation.
Major US Automobile Insurance Firm
Problem: Required print stream transformation for ECM archiving, after migrating from a legacy report distribution system (IBM IDARS) and a home-grown legacy archiving system to a Systemware ECM system.
Xenos Solution: Transforms, indexes and loads documents into the Systemware ECM system for web-based viewing. Handles high volumes - 500,000 pages per day.
Document Formats: Xerox Metacode to Adobe PDF.
Xenos Product: Xenos d2e Vision
Benefit: Replaces legacy archiving systems with best of breed ECM system. Easy integration into the new ECM environment with no changes to applications.
US Insurance Firm
Problem: Reduce the document development cycle time by eliminating the wait for the printing and delivery of document proofs.
Xenos Solution: Delivers document proofs immediately in real time. Used to review legal documents to ensure they meet compliance and regulatory requirements. Creating archive copies of printed forms.
Xenos Product: Xenos d2e Platform
Benefit: Reduce document development time. Improve programmer productivity.
Major Norwegian Insurance Firm
Problem: Provide customers with Web access to their insurance policies.
Xenos Solution: Transforms, indexes and loads electronic documents into IBM Content Manager OnDemand for Web access.
Xenos Product: Xenos d2e Platform
Benefit: Customers can view a list of all their policies, a summary of each policy and policy details.
ING Reliastar
Problem: Transform over 3 million printed pages of customer correspondence a year to electronic content for customer service representatives (CSRs) to access.
Xenos Solution: Enables a FileNet Report Manager system to handle transformation and indexing of Xerox Metacode documents.
Document Formats: Xerox Metacode to TIFF.
Xenos Product: Xenos d2e Platform
Benefit: Saves US$143,000 per year by not printing, scanning, indexing and filing 3 million pages. Provides centralized access to electronic documents. Improves the efficiency of customer relationship management processes.
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Major US Life Insurance Firm A
Problem: Reduce the $1,000,000 cost of mailing hard copies to agents and brokers.
Xenos Solution: Integrates with IBM Content Manager OnDemand, creates electronic versions of documents for web access by agents and brokers.
Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos d2e Platform
Benefit: Significant reduction in mailing costs.
Major Swiss Insurance Firm
Problem: Automate the faxing of documents.
Xenos Solution: Integrates with Zetafax software for fax distribution, by transforming documents into the required formats.
Xenos Product: Xenos d2e Platform
Benefit: Automate the faxing of documents. Leverage the existing fax distribution software investment.
Major US Life Insurance Firm B
Problem: Comply with HIPAA privacy and security regulations. Eliminate the need to print and scan documents for loading into a document repository.
Xenos Solution: Transforms documents into electronic formats.
Xenos Product: Xenos d2e Platform
Benefit: Complies with security provisions of HIPAA by replacing paper documents with electronic documents. Reduces the time to create electronic documents from one week to overnight. Retains all customer correspondence in an electronic format for easy access.
Scottish Insurance Firm A
Problem: Provide a document proofing capability for remote developers.
Xenos Solution: Creates electronic version of documents for remote developers.
Document Formats: Xerox Metacode to Adobe PDF
Xenos Product: Xenos d2e Platform
Benefit: Document developers can check their work in minutes rather than hours. Remove the need to print a newly created document on a production printer for proofing. This was extremely time consuming and frustrating for the developers.
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Scottish Insurance Firm B
Problem: To make available life and pensions quotations on-line electronically from paper documents.Manufacturing
Xenos Solution: Produces electronic version of documents for online access.
Document Formats: HP PCL to Adobe PDF
Xenos Product: Xenos d2e Platform
Benefit: Improves customer service.
National Industrial Concepts (NIC)
Problem: Eliminate manual re keying and time-consuming validation of EDI data for use by an ERP system.Retail
Xenos Solution: Detects and captures transaction data, translates it into required formats, then routes and loads the data into the ERP system. Alerts staff in the event of data errors.
Xenos Product: Xenos terminalONE
Benefit: Accelerates and enhances accuracy of transaction processing while significantly reducing labor costs.
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Food Retailer
Problem: Reduce processing errors and processing delays as a result of manually entering tens of thousands of transactions received by fax, email and paper.Service Bureau
Xenos Solution: Automatically captures transaction data and reformats it for each computer application.
Xenos Product: Xenos terminalONE
Benefit: £10.5 Million saving estimated in overall transaction costs annually. Reduces processing errors. Reduces processing delays. Exchange data between incompatible applications and trading partners.
Dregis (Dresdner Global IT Services)
Problem: Needed to create electronic documents.
Xenos Solution: Supports both archiving and reprinting applications.
Xenos Product: Xenos d2e Platform
Benefit: New offers that can be provided to other clients, other than just internally to Dresdner Bank.
Johnson & Quin
Problem: Reduce the document approval cycle by eliminating the printing and mailing of document proofs to clients.
Xenos Solution: Generates electronic pre-production proofs of documents for client review. Produces PDF proofs that are nearly identical to the look and feel of the printed document.
Xenos Product: Xenos d2e Platform
Benefit: Reduces time to market for new documents. Clients can preview, annotate and change electronic documents without requiring a printed version. Eliminates the need to print a proof of the document, send it to the client and wait for their comments before production printing.
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Reality
Problem: Provide an electronic bill presentment capability for their customers.
Xenos Solution: Transforms customer telephone bills, into PDF for presentment on a CD or over the Web
Xenos Product: Xenos d2e Platform Service Bureau
Benefit: Customer choice of statement delivery channels.
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Norwegian Service Bureau
Problem: Meet high volume production processing windows at month end and year end. Handle indexes embedded within PDF documents.
Xenos Solution: High volume processing solution available on Unix met the high volume processing requirements.
Xenos Product: Xenos d2e Platform
Benefit: Runs on all popular hardware platforms and operating systems.
US Service Bureau
Problem: Enable cardholders, managers and administrators to manage statements and invoices electronically. Support real time access to credit card transactions and presentment of cycled statement and invoice images.Telecommunications
Xenos Solution: Generates electronic statements and invoices.
Xenos Product: Xenos d2e Platform
Benefit: Reduces print, postage, float and call center costs - enabling banks to offer increased convenience and reduced administrative costs to corporate card clients. Streamlines processes for their bank partners as well as for the banks' corporate clients.
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eircom
Problem: Provide Web access to customer bills, extending a Broadvision eCRM system.
Xenos Solution: Creates electronic versions of customer bills, indexes them and stores them in an IBM Infoprint archive.
Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos d2e Platform
Benefit: Improves customer service. Reduces printing costs.
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Major US Telecommunications Firm
Problem: Offer online electronic statement presentment for customer self-service to 40 million subscribers. Statements vary in size from 3 pages to 180,000 pages. Consolidate ECM systems in five IT centers. CSRs in call centers need to view exact bill replicas. Current system has a slow response time of 4 seconds to access a bill. Reduce the $5 million cost, over 5 years, to store the bills in Adobe PDF format.Transportation
Xenos Solution: Captures, indexes, compresses (20:1) and stores AFP statements. Dynamically retrieves and transforms IBM AFP to Adobe PDF for web viewing.
Document Formats: IBM AFP to Adobe PDF.
Xenos Product: Xenos d2e Vision
Benefit: Customer self-service with sub-second retrieval, sustaining 8 transactions per second. Significantly reduced the $5 million cost to store bills in Adobe PDF format.
Port infolink
Problem: Speed up customs clearance of vessels.Transportation Company
Xenos Solution: Exchanges data electronically from incoming transport ships without creating a bottleneck.
Xenos Product: Xenos terminalONE
Benefit: Reduces the time to process customer notification of a vessel from 10 hours to 20 minutes.
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Problem: Eliminate the manual, difficult, time consuming process of extracting key information from 1,000 to 1,500 weekly invoices, required for audit and backup purposes.
Xenos Solution: Eliminates manual processes, automatically capturing invoice data, transforming the data and delivering the data to an EDI system.
Xenos Product: Xenos terminalONE
Benefit: Automates manual processes, saving hours per day. Reduces errors during the extraction and transformation of key invoice data. Enhances client satisfaction and retention.