Support Info

Select a solution to learn about how Xenos is applied to address situations like your own.

Effortless integration of Xenos data and document management solutions

Our legacy support team seamlessly integrates Xenos software for all customers. Here are some frequently asked questions about the Archival Retrieval Facility, Console-Master, JES-Master Plus and Output-Master products.

What is the current release of your products?

The current versions / releases are:

Archival Retrieval Facility V1R2
CONSOLE-Master V3R1
JES-Master Plus V3R6
Output-Master V1R4M1

Are there any new fixes or patches?

Archival Retrieval Facility fix abstracts (PDF: 45 KB)
Console-Master fix abstracts (PDF: 38 KB)
JES-Master Plus fix abstracts (PDF: 48 KB)
JES-Master Plus optional modifications (PDF: 40 KB)
Output-Master fix abstracts (PDF: 34 KB)
Output-Master optional modifications (PDF: 41 KB)

Fixes are not available on this website. To order a fix, please send an e-mail identifying the fix and the product to support@xenos.com

We are upgrading our CPU. Do we need a new product code (product key, license, datezap)?

All Xenos products require a product key to operate. With one exception, Xenos products are not CPU dependent. All other factors being equal, upgrading your CPU or installing a new one will not affect our products. The exception: Console-Master customers in Europe run CPU dependent product keys.

What should I do if an ABEND occurs?

First, check the documentation. Information provided in abend code and messages sections will probably help you understand the cause of the abend and enable you to resolve the problem.

Next, contact Xenos Customer Support for assistance. To expedite the process, ensure that you capture the abend code and related return codes, the name of the failing module and the registers at time of abend. Check to see if a dump is available. Determine if there have been any recent changes at the operating system level. The more information you can provide, the faster we can help you reach a solution.

We are upgrading our Operating System. What do we need to know?

This depends on what product you are running. Some products are sensitive to JES and MVS changes. Sometimes, compatibility updates must be installed or an interface module reassembled. Always check our website or contact Xenos Customer Support to ensure that you have the correct information for the version and release you are running.

We are upgrading MVS and JES. What effect will this have on Archival Retrieval Facility (ARF)?

Always re-assemble ARF's JES2 interface if you change your JES2 level.

We are upgrading MVS and JES. What effect will this have on JES-Master Plus?

You must update the JES-Master Plus HASP exit 22 to ensure this interface corresponds to the JES level of the system. Check your production tape to verify which JES levels your copy supports.

We are upgrading MVS and JES. What effect will this have on Output-Master?

Changes to JES and MVS rarely affect Output-Master although you may want to check our website or contact Xenos Customer Support. If you use Output-Master's optional JCL keywords, your JDT zap will need to be upgraded. JDT zaps are applied to MVS program IEFJDT03 and must be checked/updated whenever MVS is upgraded. Below is a list of JDT zaps presently available. If you require a new one to be written for your system, e-mail us a DUMPT listing of IEFJDT03 and your current IBM PTF level. A new JDT zap will be written for you.

These JDT Zaps are available:

IEFJDT03 Maintenance Level	Matching JDT Extensions
	A Group	B Group
HBB6605	PXM3684	PXM3683
UW69079	PXM3701	PXM3702
HBB7703	PXM3711	PXM3712

For more information on Output-Master's JCL keywords, please see Output-Master Xerox LPS Driver Administration Guide.
North America: +1 800-806-6161
Europe: 00 (800) 806-6161-6

Fax numbers for Professional Services

North America: +1 (905) 709-3133
Europe: +44 1932-252-288

Email address for Professional Services

mail to: support@xenos.com