Deliver Documents Online
Xenos ePresentment™ enables customer-facing documents to be presented online for access by external customers and internal customer support representatives. Xenos ePresentment controls both the load and retrieval of high-volume print stream and image formats and simplifies the integration between corporate portals, web presences, and corporate archives. It transforms, indexes and packages a wide variety of print stream formats for load into IDARS/ECM systems. On the retrieval side, Xenos ePresentment integrates seamlessly with ECM interfaces to provide document search, hit-list display, on-demand transformation and document presentment functionality.
BENEFITS:
Lowers Total Cost of Ownership
- Dramatically reduces the time associated with the integration of corporate web presences or intranet portals and the customer’s archive solution.
- Provides a singular interface for capturing, processing and packaging a wide variety of print stream, image, and PDF format types into the customer’s archive solution.
- ePresentment reduces customer support calls and offers contemporary service to valuable customers.
Increases agility and control for repurposing and presenting enterprise information
- Presentation format control
- Post-processing composition
- Content repurposing
- eDelivery performance enhancements
Today customers, partners and internal stakeholders demand web access to accurate, timely, and pertinent business information. Driven by competitive pressure to continually improve the customer experience, organizations are enhancing their online, self-service model of customer interaction. The ability to promote seamless online information availability and react promptly to in-person or telephone customer service requests not only provides a marked competitive advantage, but can dramatically reduce operational costs.
Many organizations that use IDARS/ECM systems to archive their internal operational and customer-facing documents are faced with the following challenges:
- Meeting corporate SLAs for online document delivery performance
- Rapidly and cost-effectively implementing an online customer channel
- Ensuring document fidelity and providing delivery format flexibility
- Extracting and delivering content extracts for repurposing
- Reducing document archive storage costs
Built on the Xenos Enterprise Server’s enterprise class architecture and repository services adaptors, Xenos ePresentment provides a central interface to control the load and retrieval of business-critical content into and out of the customer’s ECM solution. It is the leading solution for the online presentment of high-volume customer-facing documents stored within leading IDARS/ECM systems, including: IBM® Content Manager OnDemand, IBM® FileNet® P8, IBM® FileNet® Image Services, and EMC Documentum.
Xenos ePresentment combines the dynamic transformation of native print stream formats with document handling features such as logical document merge, content repurposing, and post-processing composition positions.
