Xenos OnLine for Hosted Archive and eDelivery
Customers transfer data, documents or images securely across the internet, over direct data lines or via Land Courier to the Xenos OnLine data center where it is processed, archived, secured and made available for online presentment and electronic distribution to internal employees or external consumers, partners, vendors or regulatory bodies.
As a hosted solution Xenos OnLine immediately resolves a number of significant challenges that organizations face when they attempt to implement an in-house Archive and eDelivery solution:
- Capital and operational cost assurance
- Time-to-market
- Service level commitments for performance and availability
- Compliance and legal discovery requirements
- Training technical support and administrative staff
- Integration with existing corporate applications, infrastructure, and authentication models
- Flexibility in choice of delivery formats and channels
- Control over content access and distribution at the page or section level
- Document accuracy and fidelity
- Content repurposing for direct use in downstream applications
- Advanced logging, monitoring and alert messaging
Xenos OnLine integrates simply with existing back-office corporate applications and corporate web presences to provide seamless document access services to meet a variety of unique business requirements including but not limited to:
Customer Support Representative (CSR) Enablement: CSRs receiving calls from external consumers regarding statement positions, bill clarification or disputes, or reviewing policy documents and contracts have prompt electronic access to targeted content in order to respond in real time.
Customer Online Statement Presentment B2B and B2C: End-consumers, partners and vendors can access current or historic versions of their business critical documents including statements, bills, and check images online over the internet.
Content Repurposing and Straight-Through Processing: Documents are produced for a particular business use; in order to convey a customer position, transaction or to provide point in time management information. Pieces of data contained within these documents can be automatically extracted and re-used by users or integrated directly into alternative back-office applications saving significant hours of manual processing.
Addressing the Digital Landfill: Somewhere in a dimly lit back office, under an IT employees desk, or stuck in the corner of an overcrowded server room covered in dust there lies perhaps one and often many long forgotten computer systems. The systems themselves may not be important anymore but the data they contain is critical. Address this problem by migrating the content to the Xenos OnLine hosted archive and eDelivery solution. Make the content readily available through simple and secure search interfaces. Reduce the hardware, maintenance, and operational costs associated with the legacy applications and re-index this content to more readily support your current business requirements.
Xenos OnLine provides three distinct interfaces each designed for specific business purposes.
Xenos OnLine infoSERVER exposes a secure application programming interface that allows for hosted document and image retrieval services to be integrated directly within existing back-office corporate applications.
Xenos OnLine Dashboard provides internal employees such as Customer Support Reps with an intuitive thin client interface to search retrieve and re-distribute hosted documents and images
Xenos OnLine infoPORTAL provides external customers with online access to hosted documents and images and integrates seamlessly with existing corporate web presences and customer portals
